A transaction fee is a charge by the payment processor (PayPal) when you make an online payment. This fee is collected by PayPal and is non-refundable. Therefore, if you cancel an order, you will receive a full refund for the order amount, but not the transaction fee.
We collect a 2.35% transaction fee to cover part of PayPal's actual fee, which is 2.9% plus a fixed amount (usually $0.30). During a refund, the non-refundable transaction fee is 2.9% plus the fixed amount, not 2.35%.
Frequently Asked Questions - Payments
Yes, we do charge a reservation fee of $9.98 for each ticket. Rest assured, there are no hidden costs associated with your booking.
Furthermore, our reservation fee is fully refundable in the event you cancel your reservation prior to the booking of your ticket, or if no tickets are available for your selected time slot.
We utilize PayPal for all of our transactions, a globally recognized and trusted payment platform. PayPal supports a wide variety of payment methods, including credit cards, debit cards, bank transfers, and even your PayPal balance.
Your payment security is of utmost importance to us. All transactions made through our website are processed via PayPal, one of the most trusted and secure payment platforms globally. This means that we do not collect, process, or store any of your payment information directly on our site.
As a dedicated payment provider, PayPal adheres to the highest standards of online security. They independently handle all aspects of the payment process, including transaction processing, fund holding, and refunds. By utilizing their secure system, we ensure your payment details remain confidential and safeguarded.
For more information on PayPal's security measures, we encourage you to visit their Security Center on their official website.
In the event of a cancellation, we will issue a full refund for your booking. However, PayPal's transaction fee is non-refundable. This fee, usually 2.9% + $0.30 of the total payment, is directly collected by PayPal and not us.
Please note that as of October 11, 2019, PayPal's policy changed, and they no longer return transaction fees when a refund is issued. Therefore, while you'll receive a refund for your reservation, the PayPal transaction fee will be deducted.