A transaction fee is a charge by the payment processor (PayPal) when you make an online payment. This fee is collected by PayPal and is non-refundable. Therefore, if you cancel an order, you will receive a full refund for the order amount, but not the transaction fee.
We collect a 2.35% transaction fee to cover part of PayPal's actual fee, which is 2.9% plus a fixed amount (usually $0.30). During a refund, the non-refundable transaction fee is 2.9% plus the fixed amount, not 2.35%.
Frequently Asked Questions
Booking
Payments
Cancellations/Amendments
Refunds
Yes, we do charge a reservation fee of $9.98 for each ticket. Rest assured, there are no hidden costs associated with your booking.
Furthermore, our reservation fee is fully refundable in the event you cancel your reservation prior to the booking of your ticket, or if no tickets are available for your selected time slot.
Absolutely, we appreciate that many of our visitors are tourists and it's not uncommon for friends or family to make reservations on behalf of someone else. Please ensure that you enter the correct name of the intended visitor when booking, as this will be used to verify their identity upon arrival.
Keep in mind, however, that the reservations are strictly non-transferable once made. This means the person whose name is on the reservation must present a valid ID along with the confirmation ticket at the admission window. No photos or copies of ID of the visitor will be accepted.
If you haven't received a confirmation email from us, there might be a few reasons for this. It could be that there was a typo in your email address at the time of booking or the confirmation email might have ended up in your spam/junk folder.
Firstly, we recommend checking your spam/junk folder to ensure our confirmation email didn't land there. If you can't locate the email, please get in touch with us so we can assist you further.
You can send us a message via our Contact Us page, or alternatively, you can directly email us at contact@nexusinterview.com or text us at (862) 520-7474. Please provide us with the details of your reservation, and we will do our utmost to resolve the issue promptly.
A transaction fee is a charge by the payment processor (PayPal) when you make an online payment. This fee is collected by PayPal and is non-refundable. Therefore, if you cancel an order, you will receive a full refund for the order amount, but not the transaction fee.
We collect a 2.35% transaction fee to cover part of PayPal's actual fee, which is 2.9% plus a fixed amount (usually $0.30). During a refund, the non-refundable transaction fee is 2.9% plus the fixed amount, not 2.35%.
Yes, we do charge a reservation fee of $9.98 for each ticket. Rest assured, there are no hidden costs associated with your booking.
Furthermore, our reservation fee is fully refundable in the event you cancel your reservation prior to the booking of your ticket, or if no tickets are available for your selected time slot.
We utilize PayPal for all of our transactions, a globally recognized and trusted payment platform. PayPal supports a wide variety of payment methods, including credit cards, debit cards, bank transfers, and even your PayPal balance.
Your payment security is of utmost importance to us. All transactions made through our website are processed via PayPal, one of the most trusted and secure payment platforms globally. This means that we do not collect, process, or store any of your payment information directly on our site.
As a dedicated payment provider, PayPal adheres to the highest standards of online security. They independently handle all aspects of the payment process, including transaction processing, fund holding, and refunds. By utilizing their secure system, we ensure your payment details remain confidential and safeguarded.
For more information on PayPal's security measures, we encourage you to visit their Security Center on their official website.
In the event of a cancellation, we will issue a full refund for your booking. However, PayPal's transaction fee is non-refundable. This fee, usually 2.9% + $0.30 of the total payment, is directly collected by PayPal and not us.
Please note that as of October 11, 2019, PayPal's policy changed, and they no longer return transaction fees when a refund is issued. Therefore, while you'll receive a refund for your reservation, the PayPal transaction fee will be deducted.
If you need to cancel your reservation, you're able to do so through the Contact Us page at any time before your reservation has been issued. Should you cancel during this period, you will receive a full refund, minus PayPal's transaction fee. This fee, typically 2.9% + $0.30 of the total payment, is directly collected by PayPal and not by us.
We highly encourage you to ensure your plans are solidified prior to confirming your booking to avoid any potential inconveniences.
Upon cancelling your reservation through our website, the actual refund processing time is determined by PayPal, our payment platform, and your original method of payment.
PayPal will issue the refund to your original payment method, and the timeframe can vary. As an example, if you've used a credit card, you can generally expect the refund to appear in your account within 5 business days. In some instances, depending on your card provider's policies, it may take up to 30 days.
For more specific information related to your refund timing, we recommend referring to the FAQ section on PayPal's website. If you still have questions or concerns about the refund, please feel free to reach out to PayPal's customer support directly. They are best equipped to assist you with payment related inquiries.
In the event of a cancellation, we will issue a full refund for your booking. However, PayPal's transaction fee is non-refundable. This fee, usually 2.9% + $0.30 of the total payment, is directly collected by PayPal and not us.
Please note that as of October 11, 2019, PayPal's policy changed, and they no longer return transaction fees when a refund is issued. Therefore, while you'll receive a refund for your reservation, the PayPal transaction fee will be deducted.
Upon cancelling your reservation through our website, the actual refund processing time is determined by PayPal, our payment platform, and your original method of payment.
PayPal will issue the refund to your original payment method, and the timeframe can vary. As an example, if you've used a credit card, you can generally expect the refund to appear in your account within 5 business days. In some instances, depending on your card provider's policies, it may take up to 30 days.
For more specific information related to your refund timing, we recommend referring to the FAQ section on PayPal's website. If you still have questions or concerns about the refund, please feel free to reach out to PayPal's customer support directly. They are best equipped to assist you with payment related inquiries.
In the event of a cancellation, we will issue a full refund for your booking. However, PayPal's transaction fee is non-refundable. This fee, usually 2.9% + $0.30 of the total payment, is directly collected by PayPal and not us.
Please note that as of October 11, 2019, PayPal's policy changed, and they no longer return transaction fees when a refund is issued. Therefore, while you'll receive a refund for your reservation, the PayPal transaction fee will be deducted.
Your payment security is of utmost importance to us. All transactions made through our website are processed via PayPal, one of the most trusted and secure payment platforms globally. This means that we do not collect, process, or store any of your payment information directly on our site.
As a dedicated payment provider, PayPal adheres to the highest standards of online security. They independently handle all aspects of the payment process, including transaction processing, fund holding, and refunds. By utilizing their secure system, we ensure your payment details remain confidential and safeguarded.
For more information on PayPal's security measures, we encourage you to visit their Security Center on their official website.