A transaction fee is a charge by the payment processor (PayPal) when you make an online payment. This fee is collected by PayPal and is non-refundable. Therefore, if you cancel an order, you will receive a full refund for the order amount, but not the transaction fee.
We collect a 2.35% transaction fee to cover part of PayPal's actual fee, which is 2.9% plus a fixed amount (usually $0.30). During a refund, the non-refundable transaction fee is 2.9% plus the fixed amount, not 2.35%.
Frequently Asked Questions - Booking
Yes, we do charge a reservation fee of $9.98 for each ticket. Rest assured, there are no hidden costs associated with your booking.
Furthermore, our reservation fee is fully refundable in the event you cancel your reservation prior to the booking of your ticket, or if no tickets are available for your selected time slot.
Absolutely, we appreciate that many of our visitors are tourists and it's not uncommon for friends or family to make reservations on behalf of someone else. Please ensure that you enter the correct name of the intended visitor when booking, as this will be used to verify their identity upon arrival.
Keep in mind, however, that the reservations are strictly non-transferable once made. This means the person whose name is on the reservation must present a valid ID along with the confirmation ticket at the admission window. No photos or copies of ID of the visitor will be accepted.
If you haven't received a confirmation email from us, there might be a few reasons for this. It could be that there was a typo in your email address at the time of booking or the confirmation email might have ended up in your spam/junk folder.
Firstly, we recommend checking your spam/junk folder to ensure our confirmation email didn't land there. If you can't locate the email, please get in touch with us so we can assist you further.
You can send us a message via our Contact Us page, or alternatively, you can directly email us at contact@nexusinterview.com or text us at (862) 520-7474. Please provide us with the details of your reservation, and we will do our utmost to resolve the issue promptly.